Privacy Policy

Medence Legal Solutions Private Limited ("Medence Legal", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our property title verification services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect information you provide directly to us, including:

• Your name, phone number, and email address when you submit a verification request or contact form
• Property details such as address, type, and location
• Documents you voluntarily share with us for the purpose of verification
• Any additional details you provide in free-text fields

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used solely to improve our website and services.

2. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site. We do not use cookies to collect personally identifiable information without your knowledge. You may configure your browser to refuse cookies, though some parts of the site may not function correctly as a result.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your property title verification request
• Contact you regarding your request, including via phone or WhatsApp
• Improve our services and website experience
• Respond to your queries and provide customer support
• Comply with applicable legal obligations
• Detect and prevent fraud or misuse of our services

We do not use your information for unsolicited marketing communications. We have a strict no-spam policy.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With the qualified property lawyers assigned to conduct your verification, who are bound by confidentiality obligations
• With government authorities or courts when required by law, court order, or valid legal process
• With service providers who assist us in operating our website or delivering our services, under strict data protection agreements
• In connection with a merger, acquisition, or sale of our business, with reasonable prior notice to you

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All documents and personal data shared with us are handled with strict confidentiality. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. If you wish to request deletion of your data, please contact us at support@medencelegal.in.

7. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please write to us at support@medencelegal.in. We will respond within a reasonable time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@medencelegal.in
• Phone / WhatsApp: +91 8901664959